Last Updated: August 27, 2026
At Total Wellness, we want you to be satisfied with your purchase. If you have any concerns about your order, please contact us and our team will be happy to assist you.
Returns
Our return policy lasts 7 days from the date your order is delivered.
To be eligible for a return, your product must be unused, unopened, and in its original packaging with all seals intact.
Return requests made more than 7 days after delivery cannot be accepted.
Non-Returnable Products
For health, safety, and product-quality reasons, we cannot accept returns for products that have been:
- Opened or used
- Unsealed or tampered with
- Damaged after delivery due to improper handling or storage
- Returned without the original packaging
- Returned after the 7-day return period
Damaged, Defective, or Incorrect Orders
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 7 days of delivery.
Please provide your order number and clear photographs of the product and packaging so that we can review the issue.
If the issue is confirmed, we may provide a replacement or refund.
Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved or declined.
If your refund is approved, the refund will be issued to the original payment method used for the purchase.
Please allow 5–7 business days for an approved refund to appear in your account. Actual processing times may vary depending on your bank or payment provider.
Shipping Costs
Original shipping charges are generally non-refundable.
If a return is required because you received a damaged, defective, or incorrect product, Total Wellness will determine the appropriate resolution, which may include a replacement or refund.
For returns due to reasons other than a damaged, defective, or incorrect product, the customer may be responsible for return shipping costs.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing your order.
Orders that have not yet been processed or shipped may be cancelled for a refund.
Once an order has been processed or shipped, cancellation may no longer be possible.
How to Request a Return or Refund
To request a return or refund, please contact us with the following information:
- Your name
- Order number
- Product purchased
- Reason for the return or refund
- Photos of the product, if applicable
Please do not send a product back without contacting us first. Our team will provide instructions for the return process if your request is approved.
Product Safety
Because our products are intended for consumption, opened or used products cannot be returned.
We recommend that customers carefully review the product information and consult an appropriate healthcare professional if they have questions about whether a dietary supplement is suitable for them.
Policy Updates
Total Wellness reserves the right to update or modify this Refund Policy when necessary. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions regarding our Refund Policy, returns, or refunds, please contact us.
Total Wellness
11414 Shelbyville Road
Louisville, KY 40243
Phone: (502) 537-0192